Help
 

Most Popular Questions

  • I posted my Job. Why can't I find it on the site?
  • When I try to search for Resumes, I get the following error: You are not authorized as a licensed user for this function. What does this error mean?
  • How do I edit my Job Title, Contact Information, or other details of the Job Posting?
  • How do I find a Resume by a Job Seeker's name?
  • How do I respond to a Job Seeker who has a Confidential Resume?
  • How do I add a new Folder?
  • How do I delete Resumes from a Job Folder, or delete a Folder altogether?
  • How do I expire a Job Posting?

All Questions

Account Maintenance

Job Postings

Resume Searches

Job Folders

Troubleshooting

Account Maintenance
Q: Why can't I log in? Top

A: If you can't log in, you should first verify that you are using the correct Username and Password. Also be sure that you are clicking on the Employer Login at the top right-hand corner of the ACE-INA INTERNATIONAL HOLDINGS LIMITED homepage.
For additional assistance, contact a Customer Service Representative

 
Q: How do I change my Password? Top

A: To change your Password, please send the following information to either ThiQuynhChi.Lam@ace-ina.com or to your assigned Customer Service Representative:

  • Name
  • Company Name
  • Username
  • Old Password
  • New Password

The change request will be processed within 24 business hours.

 
Q: How can I update my User Information or profile within my account? Top

A: You can update your User Profile as follows:

1. Click Edit Profile .

2. Enter the correct information into the fields, making sure to complete all required fields.

3. After entering the information, scroll down to the bottom of the page and hit Edit Profile. Your changes will show up the next time you login to your account. This is the default Contact Information that is used for your Job Postings.

 
Q: How can I update my Company Information or Profile? Top
A: You can update your company profile by emailing a Word document with the changes to ThiQuynhChi.Lam@ace-ina.com. Please make sure it is only one page in length. Allow 48 to 72 hours for it to appear on the site.
 
Job Postings
 
Q: What are the advantages of including Address Information for a Job Posting? Top

A: While including Address Information is optional, you should keep in mind that it's useful to include for more effectively targeting seekers and receiving more qualified responses.

 
Q: I posted my Job. Why can't I find it on the site? Top

A: It can take up to 1 hour for a Job Posting to appear on the site (sometimes a few hours for private Resume databases).

 
Q: What happens when I use the Job Posting Criteria? Top

A: Criteria matching lets you automate the first level of sorting for Job Seekers who use the Apply Online feature to apply to your Job Posting. It matches against two Job Posting criteria (Educational Level, and Career Level) and ifies Job Seekers who do and do not meet all of your criteria. From there, you decide whether these Job Seekers go further in the recruitment process.
You can enable as many of the filters as you wish. Regardless of the filters you use, all responses are included in the associated Job Folder. You can also choose to receive emails, and customize the subject line of the email for easy sorting. For example, you can label unqualified Job Seekers with Does not meet criteria of Job Posting.
After you've posted a Job, you can return to the Job Posting and change the criteria for matching if you need to increase or decrease the number of Job Seekers you are receiving. This new criteria will be applied to any Job Seekers who apply after you made the change.

 
Q: How long will my Job stay on the site? Top

A: All Job Postings are active for 30 days.
 
Q: My Job Posting got a great response in the beginning, but now I'm getting very few Resumes. Is something wrong? Top

A: To improve the response to your Job Posting, you can try editing your wording to include more relevant information to help Job Seekers find your Job Posting. Changing the Category may also improve the response. You should also verify that the email address is functioning.

 
Q: How do I edit my Job Title, Contact Information, or other details of the Job Posting? Top

A: Go to Job Posting Activities, then click Edit beside the Job Title you want to edit. Make the necessary changes to the Job Posting and then click Edit Job .

 
Q: How do I expire a Job Posting? Top

A:

1. Log into your account.

2. Click Job Posting Activities .

3. Select the checkbox next to the title of the Job you would like to expire.

4. Scroll to the bottom of the screen and click Expire Postings link. Doing so will remove your Job from the site.

Note: While the Job will no longer appear on the site, the Posting will still be listed on the Job Posting Activities page until the original expiration date.
 
Q: If I fill a position before my 30 days are up, can I use my remaining time for another Job Posting? Top

A: No. Your posting is available for 30 days for the original position.

 
Q: How do I delete a Job from my account? Top

A: You cannot delete a Job. But you can Expire it so that it no longer appears on the site.

1. Log into your account.

2. Click Job Posting Activities .

3. Select the checkbox next to the title of the Job you would like to expire.

4. Scroll to the bottom of the screen and click Expire .

 
Q: How do I find an old Job Posting? Top

A:

1. Log into your account.

2. Click Job Posting Activities .

3. Go to the top of the page and change the date.

4. Change the Status value to Expired.

5. Click Filter . Your expired Jobs will now be displayed.

 

Resume Searches

 
Q: How is Keyword Matching determined? Top

A: The Keyword Match score is based on the search terms (Keywords or phrases) that you enter on the Search page, among other criteria. Resumes move up the list if they have: 1) More instances of the search terms entered. 2) Search terms that appear in relatively few other Resumes. 3) Search terms closer together in the Resume's text. Resumes that have the opposite qualities move down, or off, the list.

 
Q: What are Resume Views and how are they calculated? Top

A: A Resume View is added each time you view a Resume or perform an Action on a Resume outside of a Job Folder per session. Views and Actions performed on Resumes within a Job Folder do not count against the View cap. To minimize the amount of Views you use, we recommend adding Resumes to a Job Folder and performing Actions on them from within that Job Folder.

 
Q: How do I find a Resume by a Job Seeker's name? Top

A: To find a Resume by a Job Seeker's name:

1. Go to the Search Resumes page.

2. Change Search By Date to From Today to All Resumes .

3. Enter the Job Seeker's name in the Keyword Search field.

4. Click Search Resumes and the system will locate and display the Resume (provided it is still Searchable).
 
Q: What do the Education Levels mean? Top

A:

  • High School or Equivalent : Earned a high school diploma or GED (General Equivalency Diploma).
  • Certification : Completed an organized program of study given by a recognized body or authority in a given subject area (i.e., MCSE, Java, CFA, Series 7, etc.):
  • Vocational : Received training in a special skill to be pursued in a trade (i.e., mechanical, electrical, carpentry, etc.)
  • Some College Coursework Completed : Attended college but have not graduated.
  • Associate Degree : Completed undergraduate studies and earned a 2-year degree at an accredited institution.
  • Bachelor's Degree : Completed undergraduate studies and earned a 4-year degree (i.e., BA, BS, etc.) at an accredited institution.
  • Master's Degree : Completed post-college graduate studies and earned a master's level degree (i.e., MBA, etc.) at an accredited institution.
  • Doctorate : Earned degree (i.e., PhD), title or rank of doctor from an accredited institution.
  • Professional : Earned a professional degree (i.e., law, medical, dental, etc.) at an accredited institution.
 
Q: Do you have examples of search strings? Top

A: To learn more about using Keywords, click Keyword Searching Tips link beneath the Keyword Search field. The tips include search string examples and how to use Boolean Logic operators. Resume Search tutorials are also available on the site.
For additional assistance, contact a Customer Service Representative at...

 
Q: How do I create Auto-Response Letters? Top

A: Letters can be created in the Posting process and will be saved to your library. You can create Letters ahead of time by clicking Company Respond Letters.
 
Q: Do you have sample auto-reply letters I can use? Top

A: ACE-INA INTERNATIONAL HOLDINGS LIMITED does not currently provide sample letters.

 
Q: How do I respond to a Job Seeker who has a Confidential Resume? Top

A: Click Send Saved Letter in the Resume Actions box. From the window that opens, you can send a new or existing Letter to the Job Seeker.

 

Job Folders

 
Q: How do I add a new Folder? Top

A: You can add a new Folder from the Manage Folders page by clicking the Add New Folder link. The Add New Folder page lets you create a Folder by entering a new Folder name, then clicking the Create Folder link.

 
Q: My Seeker Pool has a number, so why are there no Resumes in my Job Folder? Top

A: Job Seeker who does not meet the minimum requirements in Job Requirements is automatically Forwarded to the Auto-Reject Folder. When you view your Seeker Pool, the default view of your Folder is All (Except Rejected) , meaning only Job Seekers who meet your criteria are shown. To view the Auto-Reject Job Seekers, use the Filter to choose Auto-Reject from the drop-down menu, and click Filter . To view all Job Seekers in the Pool, select All .

 
Q: How can I Forward multiple Resumes from the Seeker Pool? Top

A:

1. Go to the Manage Folders page and click the Resume number in the Seeker Pool.

2. Select the checkbox to the left of the Job Seekers whose Resumes you wish to Forward.

3. Scroll down to the bottom of the screen and click Actions .

4. Click Forward Resume . Enter the information in the fileds provided.

5. Click Send Selected Resumes to Email . A confirmation message will appear.
 
Q: How do I delete Resumes from a Job Folder, or delete a Folder altogether? Top

A: You cannot delete a Resume from a Folder, but you can either reject it or hide its Folder.

To reject a Resume:

1. Click Manage Folders .

2. Click the Seeker Pool number.

3. Select the checkbox to the left of the Job Seekers whose Resumes you want to reject.

4. Scroll down to the bottom of the screen and click Actions .

5. Select Update Priority/Round .

6. To its right, select Rejected from the drop-down list.

7. Click Update Selected Priority/Round . It will remove these Job Seekers from the Folder.

To hide a Folder:

1. Click Manage Folders.

2. Select the checkbox to the left of the Folder(s) you want to hide.

3. Click Hide Selected Folders .
 

Troubleshooting

 
Q: How do I copy and paste text? Top

A: Follow these steps:

  • Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
  • Copying: With the text now selected, press the CTRL key ( CMD key for Macs) and press C .
  • Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V ( CMD + V for Macs).