Premier Customer Service Manager

HSBC Vietnam

HSBC, one of the leading banking and financial service organisations in the world, is looking for a high-calibre Vietnamese candidates for its offices. The job offers excellent career potential and attractive remuneration packages.

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Job code: N/A   Industry: Finance/Banking
Location: HCM   Working type: Employee
Salary: Competition   Working time: Full time
Level: Manager   Degree: Bachelor
Age: Unlimited   Allowance: N/A
Gender: Male/Female   Deadline to apply: 20/03/2012

- Provide support to the Premier Centers in the delivery of service, operations & sales initiatives that enhance the service experience

- Monitor & control Premier Center cost & operational processes

- Provide an effective servicing operation to all customers of the Premier Center.

- Act as complaint owner taking responsibility for direct customer contact

- Min 3 years of service background in retail banking or related industry.

- Proven ability in people and resource management including service team leadership

- In depth understanding of products and operational procedures

- Knowledge and understanding of relevant risk / compliance / audit standards

- Added understanding on various operations models

- Experience: 3 Year

Company name:  HSBC Vietnam Country:   Vietnam
Contact:   Human Resources Department Phone:  08-38292288
Email:   humanresources@hsbc.com.vn Fax:   08-32990018
Address:  The Metropolitan, 235 Dong Khoi Street, District 1, HCMC