Premier Customer Services Officer

HSBC Vietnam

HSBC, one of the leading banking and financial service organisations in the world, is looking for a high-calibre Vietnamese candidates for its offices. The job offers excellent career potential and attractive remuneration packages.

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Job code: 201212   Industry: Finance/Banking
Location: Ha Noi   Working type: Employee
Salary: Competition   Working time: Full time
Level: Supervisor   Degree: Bachelor
Age: Unlimited   Allowance: N/A
Gender: Male/Female   Deadline to apply: 20/03/2012

• Provide support to the Premier Relationship Managers in the delivery of service, operations & sales initiatives that enhance the service experience

• Support Premier Relationship Managers to identify and capitalize on cross sell opportunities.

• Support sales and service excellence by proactively providing input on customer feedback and competitor movement

• Act as complaint owner taking responsibility for direct customer contact

• Minimum 3 years of service background in retail banking or related industry.

• In depth understanding of products and operational procedures

• Familiarity with financial markets, investment products etc

• Strong interpersonal skills, including influencing and relationship building

• Good command of Vietnamese & English

- Experience: 3 Year

Company name:  HSBC Vietnam Country:   Vietnam
Contact:   Human Resources Department Phone:  08-38292288
Email:   humanresources@hsbc.com.vn Fax:   08-32990018
Address:  The Metropolitan, 235 Dong Khoi Street, District 1, HCMC