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Frequently Asked Questions

Search Jobs

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How can I get the most relevant search results for the type of Job I'm looking for?

A:  The Job Titles that match are determined by the Keywords you entered. When choosing Keywords, you want to use the most commonly used terms in your field and combine them with Keywords that describe your Job Title.

Example: You are looking for Department Store Manager, a Keyword of manager returns Jobs with the word manager in the Title or Description, including Descriptions like this job reports to the HR Manager .

To narrow your search to specific Job Titles, try using quotation marks around your Keywords to keep words from being split up.

Example: Department Store Manager or Retail Store Manager .

We also provide recommended Job Titles for every search where Keywords are entered. Click a Job Title that matches the type of Job you are looking for.

If looking to work in a specific town or area, try typing the name of the town or city as a Keyword and select the closest Location listed in the Choose Location box. If you are looking to work from home or only part-time, try Keywords like Telecommute or Part-time .

For more information, consult our Keyword Search Tips .

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Can I get any additional information on a Job Posting other than what is listed?

A:  Since employers post their own Jobs, they only include information that they want the Job Seeker to have. Should you find that an employer has omitted a form to contact them, please Contact Us and we will ask them to update that listing as soon as possible with correct and accurate information. Although most Jobs are listed for 60 days, employers can remove their Jobs whenever they like.
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What should I do if I come across a Job Posting that I believe to be fraudulent?

A:  Regrettably, from time to time, false job postings are placed on the HSBC Job Database which may be used to attempt to perpetrate a fraud on unsuspecting job seekers. The placement of such false job postings is a violation of the HSBC Terms of Use and may also be a criminal violation of federal and/or state law.
The HSBC Terms of Use provide that HSBC disclaims responsibility for the information in any job postings and that job seekers' use of HSBC sites and their reliance on materi al posted by third parties on the HSBC sites is at their own risk. However, when fraudulent job postings are brought to HSBC 's attention, HSBC takes action to protect job seekers. Such actions may include deleting the job posting, blocking the access of the job poster to the HSBC Job Database and having our legal department work with law enforcement authorities. To protect yourself from becoming a victim of these frauds, we suggest the following:
  • Do not give your social security number to any prospective employer even if they suggest that it is for a 'routine background check.'
  • HSBC 's Terms of Use prohibit job postings which require job seekers to pay any funds prior to employment. Do not give your credit card numbers, bank account number to and prospective employer or engage in any transaction in which you are requested to transfer or exchange currency or funds to or for a prospective employer.
  • Be cautious providing any personal information over the phone or online to prospective employers other than the information you have already provided in your resume.
  • When responding to individuals who purport to represent a prospective employer, research the company to ensure that they are legitimate.

While the above precautions are designed to help you avoid a fraudulent situation, they are by no means exhaustive, and you should exercise caution in dealing with unfamiliar parties.
If you feel you have been the victim of a crime by a person posing as a prospective employer who obtained your name and information from HSBC , please keep inform us.

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What happens when I Apply Online?

A:  When you Apply Online, the employer receives your Resume and Cover Letter (optional) via email. They can also access it at any time from their Manage Resumes folder within their HSBC account. All Applications you send using Apply Online are stored in your account on the History page. the History page does not track Applications you make via email, mail, or fax.

Note: In some cases, employers may use the Apply Online link to take you to their corporate web site to fill out their own form. These Applications are not trackable within your account either.

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What can I do if I've forgotten my Username and/or Password or if I've switched email addresses?

A:  Please contact us with the following information: your previous email address (if applicable), street address, city, state, country, zip code and phone number. Once we verify your information, we will email your Username and Password to your current email address.
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How can I see the Jobs I have applied to?

A:  Your Applications can be viewed by logging into your account and clicking on History .
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Can people sharing an email address each set up a My HSBC account?

A:  You can only have one account opened under one email address. You will need to get an additional email account in order to open up another account. There are several web sites that offer free email services that you can check from any computer.
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How do I update my email address or change my password?

A:  You need to log into your account and click Account Profile . Make any changes required, enter your password at the bottom of the page to confirm the changes, and then click Submit .
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How do I save my Job Search as a Search Alert?
A:  When you do a Job Search, you can save that specific search as an Job Alert if you are already logged in. From the Search Results page, just click the Save this search link. You can then configure your Job Alert and how often you would like to receive emails with matching Jobs. If you are not logged in, when you click Save this search you will be taken to the Create Account/Login page, where you will have to follow the on-screen instructions.
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Can I see which employers have viewed my Resume and how many times they've viewed it?

A:  The Resume Views counter keeps a tally of the number of times your Resume has been viewed by employers who pulled your Resume from the database. If you Apply Online to a Job Posting, the employer receives your Resume in an email and this does not count towards your Resume Views. However, your Resume ID number is provided to the employer, giving them access to your Resume in the searchable database. This could result in an increase in the number of views that your Resume receives.

We do not track who has seen your Resume, and you will only know that an employer has seen your Resume if they contact you.

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What are the different levels of Confidentiality that I can have for my Resume?

A:  You have three Confidentiality options when storing your Resume on HSBC :
  • Searchable: When you enter your Resume, do not select the option to Save my Resume as Confidential . This makes your Contact Information, Work Experience and References visible to employers. When you finish creating your Resume, click Searchable and your Resume will be Searchable by employers. Only one Resume can be Searchable at a time.
  • Confidential and Searchable: Storing your Resume as confidential keeps your Contact Information, present employer and References private, but your Resume is still Searchable by employers. Employers can contact you through an anonymous email address we assign you. It's your choice to contact the employer. Selecting Save my Resume as Confidential on the Contact Information screen stores your Resume as Confidential. If you want your present employer's name hidden, be sure to choose Present as the end date for your current Job on the Work Experience screen of the builder.
  • Not Searchable: Your Resume will be taken offline so that employers cannot search for it. However, your Resume still remains in our database and you can send it to employers when you Apply Online. This is a good option if you want to apply to a specific position without being contacted by other employers who have found your Resume online. You can make it Searchable in the future.
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How do I change the Confidential status on my Resume?

A: 
  1. Log in to your account and click Resumes on the navigation bar near the Back to Top of the page.
  2. Click Edit below your Resume Headline.
  3. Click Candidate Info on the list of Resume Sections.
  4. On this page, make your desired selection in the check box next to Make this Information Confidential.
  5. Click Save .
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I am not getting any hits (Resume Views) on my Resume. Am I doing something wrong?

A:  Make sure that your Resume is Searchable. If it isn't Searchable you will not receive any hits. Click Renew on your Resume Listings and Activity page to refresh your Resume. This will make it appear as though your Resume was just posted. Also, check out our article Develop a Powerful Resume with HSBC 's Resume Builder. This will provide you with great tips for creating an online Resume that will get noticed. If this still doesn't generate any response after a few days, contact a Seeker Support Specialist at HSBC to check the accessibility of your Searchable Resume.
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How can I remove the 'Target Company' section of my Resume after I have already saved it?

A:  If you would like to remove this section from your Resume, you must deselect your selection from the Company Category drop-down menu. You can do so by highlighting Select from within the menu. Please note if you decide to remove this from your Resume, you will lose all information you previously saved within the Target Company section. This includes Company Size and the Describe your ideal company description.
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What is a public transcript and how do I add my test results to my Resume?

A:  A public transcript is a record of the information you have elected to make available to employers from the Manage Resumes section of your account. This will allow all tests that you have selected as public to be viewable by employers. You can select which tests you make public in your Brainbench account at the Manage Test Results link. You can change what information appears on your public transcript at any time, by clicking on the Manage Test Results link in the Account Information menu inside your Brainbench account.
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How do I change the phone numbers listed on my resume?

A: 
  1. Log into your account and click Resumes on the navigation bar near the Back to Top of the page.
  2. Click Edit below your Resume Headline.
  3. Click Candidate Info on the list of Resume Sections. On this page, you can change the phone numbers that you previously entered.
  4. Click Save .
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How do I copy and paste text?

A:  Follow these steps:
  • Selecting: Click and drag your mouse cursor over the text or link that you wish to copy.
  • Copying: With the text now selected, press the CTRL key ( CMD key for Macs) and press C .
  • Pasting: Click the mouse on the place where you wish to paste the information, and press CTRL + V ( CMD + V for Macs).
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I'm having trouble accessing the link provided to me in an email. What am I doing wrong?

A:  You need to make sure that your browser is receiving the entire link that we provided. Sometimes, if the URL is too long, your email program may display it on 2 lines, and the second line of the URL is not sent to your browser. You may need to copy ( CTRL + C ; CMD + C for Macs) and paste ( CTRL + V ; CMD + V for Macs) the second line of the URL to the end of the address bar in your browser.